FAQ

ProSense HD has been designed from the ground up for feed mills, commercial-scale grain handling facilities, grain processors, general processing mills, and other users with dry bulk storage.

HD Stands for “Heavy-Duty” as well as “High-Definition” to represent our robust build quality, rigorous UL certifications, the ability to run in industrial/commercial environments and our new higher resolution 3D camera system.

Paired with our patented AI technologies, our advanced 3D camera captures many images with each reading and uses AI to remove interference and anything not deemed ingredients, such as dust, debris, and other obstructions like augers. While our technology enables us monitor in these cases there are still many situations where high dust or obstructions immediately in front of the sensor will still significantly limit accuracy or entirely block certain readings, please refer to the user manual and install guides for steps on how to avoid these situations.

Accuracy varies depending on the installation position and bin size. We are continuously improving sensor accuracy, and standard accuracy specifications will be available soon

The installation consists of two main pieces; the physical mounting of the sensor on the bin, and the connection to power (and ethernet for ethernet-equipped sensors). The physical mounting of the sensor includes cutting a hole into the desired mounting position, applying sealant around the hole, and bolting the unit to the bin. A certified electrician should be responsible for the power connection. With the right tools, preparation, and support from an electrician, each sensor should only take around 30 minutes to install.

• IP66
• Safety Requirement for electrical equipment UL/CSA C22.2 61010-1-12:2023
• Enclosures for use in Class II, Div 1, Group G Hazardous Locations C22.2-25:17
• Explosion-Proof and Dust-Ignition-Proof Electrical Equipment for use in Hazardous (Classified) Locations UL 1203:2013
• Enclosures for Electrical Equipment UL50
• Enclosures for Electrical Equipment, Environmental Considerations UL50E
• Enclosures for electrical equipment, non-environmental considerations CSA C22.2 #94.1
• Enclosures for electrical equipment, environmental considerations CSA C22.2 #94.2

The only difference is how they connect to the internet, all other core sensor capabilities are identical. Cellular sensors have a large external antenna as well as an internal SIM card. Cellular sensors can be installed in more flexible positions such as outdoor bins that are far away from the nearest hardwired internet connection, and in spots where running ethernet is difficult or not possible. However cellular units do require a reliable connection which cannot be guaranteed at each install location and must be confirmed by the client. BinSentry recommends cellular sensors for outdoor and remote deployments and ethernet sensors for indoor deployments or wherever possible to ensure the most reliable connection.

No - these units are built and configured as shipped. To convert your unit to cellular or ethernet, it will need to be exchanged and related contracts may require updates. Please contact your BinSentry representative to learn more.

While cellular HD sensors can be installed indoors, this can significantly impact cellular connectivity and performance. This is why we recommend ethernet units for all indoor installations. Even if a cellphone/smartphone has a reasonably good signal in the intended install location, it does not guarantee that the sensors will have the same signal quality. Your IT or technology department will be best able to advise you on networking solutions. At this point, BinSentry can only make recommendations. Please contact BinSentry to learn more about which sensor is right for you.

You have broad flexibility in how you set up your network, as long as each device has a stable internet connection. This can be achieved using various configurations, such as splitters, network nodes, or multi-port devices. The key requirements are as follows: Ensure any necessary ports are open so the devices can communicate with our servers. And understand that “daisy-chaining” is not supported—each sensor must eventually have its own dedicated cable, even if all cables connect to a shared router, switch, or splitter.

The ProSense HD supports bins up to 150 feet in height and 50 feet in diameter at that height. Some bins shorter than 150 feet can support notably wider dimensions. This flexibility ensures effective monitoring across various bin sizes. If you have specific requirements or concerns, please contact BinSentry for personalized assistance

While there are currently no minimum height or width requirements, units must be installed according to the installation instructions and requirements provided. The more of the ingredients/pile/materials the sensor can see from its installation point, the higher the accuracy it can provide. For example, a bin that is only 5 feet deep and 50 feet wide would extend far beyond what the human eye or our sensor could see from side to side and accuracy would be limited to only what can reliably be seen. Please contact BinSentry to learn more about what options are available for your bins.

At this time, we do not support running multiple sensors on the same bin. Please contact BinSentry to learn more about the options available for your bins.

No, we require a standard 110/120V, 15A power connection for all HD sensor models.

Surge protection for lightning strikes is preferred and recommended, but not required at this time. For “dirty” electricity we recommend a separate breaker, if a motor/drill is plugged in and causes enough interference it could trip the breaker inside the HD device shutting it off and making it hard to troubleshoot even though it would not necessarily hurt the device.

HD units will work on any standard 120V, 15A circuit. However, BinSentry recommends a dedicated circuit for individual sensors or groups of sensors, so power can be removed for installation and service as the lid may need to be opened during these processes. Opening the lid breaks the seal required for our UL, CSA, and IP safety certifications, opening the lid while power is live and connected is strictly prohibited as per the User Manual provided with each sensor

Our ethernet sensors do need to connect to your network but they only need to be able to send data outbound and do not need to integrate, receive, or send data to any other systems at your site. We have full instructions and requirements to set this up and will be glad to talk to any IT and/or security staff who have questions or concerns about this connection.

Both our cellular and ethernet sensors are currently optimized for dry bulk ingredients only. These sensors are IP66-certified and can work in wet environments.

Currently, our sensors only output data directly to our data platform and do not support any standard onsite controllers or monitors. We actively evaluate potential integrations so please reach out to understand more about what integrations are possible.

We are committed to learning and listening to what integrations and features would be most impactful, but we reserve the right to not disclose future development dates until/unless BinSentry feels the time is appropriate. Please let us know all of your interests and we can provide updates when possible.

Right now, most of our feature launches (with our current feed bin sensor product and software) are being used for the feed and barn space. That said - we are actively collecting information about the benefits and need for these features with ProSense HD sensors, so please contact us to learn more.

We enable each site to identify build-up early and manage it proactively before the issue gets to a level where highly expensive bin whipping is required. In many cases, you can reduce usage of a bin, let a material dry out, and try to remove the buildup yourself before resorting to bin whipping.